Knowledgebase
PLEASE NOTE THAT JBWSERIES.COM IS NOT OFFERING ANY WEB HOSTING SERVICES SINCE MARCH 2009 BUT WILL STILL SUPPORT ALL REMAINING CUSTOMERS.
Network / Server Uptime Agreement
| Network / Server Uptime Agreement We at JBW Series Hosting solution strive to offer the best in the industry for Network and Server uptime. Like all shared hosting companies from time to time we experience downtime. We Guarantee! that our network will stay up 99.9% of the time. Server uptime on the other hand is dependant on a variety of issues, ranging from the activity by our clients, traffic to other sites, hardware failure, to issues like hard-drive failure and file corruption. Most issues are resolved in approximately 15 minutes, however on extreme issues it may take more than five minutes to resolve the issue. In these extremely rare circumstances the server may require additional time to resolve the issue. This can take several hours and in very rare cases as much as a day to get your server back up and running. We at JBW Series, unlike most hosting companies, will not charge you for leaving your hosting agreement early due to server downtime. Furthermore, we allow you to cancel your account at anytime without any penalties and with a pro-rated full refund of the unused portion of your hosting agreement. Yours truly, JBW Series Hosting solution Management and Staff |
Powered by WHMCompleteSolution
Quick Navigation
Search