Knowledgebase

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

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Articles

How do I stop billing?
To cancel your account please log in at your account at...
Views: 387

How do I upgrade my account to a better plan?
If you have a Shared Plan or a Reseller Plan, it is as easy as login into your billing...
Views: 1200

I have my account setup for recurring charges. Why am I being contacted to pay?
Many credit card companies are now requiring the security code on the back of the card to be...
Views: 1667

I just signed up this month and I would like a refund how do I get it?
Please cancel your account at https://www.jbwseries.com/billing/clientlogin.php Click...
Views: 484

I need my payment invoices how do I get them?
Login to https://www.jbwseries.com/billing/clientarea.php once logged in click the square...
Views: 990

I wish to cancel or close my account how do I do this?
To cancel your account please log in at your account at...
Views: 389

How do I downgrade my hosting plan?
If you have a Shared Plan or a Reseller Plan, it is as easy as login into your billing...
Views: 1007

I didn't get my welcome email or have since lost it how can I have it resent?
If you never received your welcome email it's because you signed up using a non working...
Views: 627

I paid all the invoices that were due on my account why am I still suspended?
After your account has been suspended we don't know that you have made payment unless you...
Views: 489